As an Account Manager for the Onboarding Team, you must possess superior communication skills and a comprehensive understanding of Agency-Client relationships and Customer Onboarding processes. You will work closely with the Director of Onboarding to ensure flawless execution and timely deliverables. You have a solid understanding of the automotive industry and digital advertising. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You will support and respond to any alerts or red flags to control a fire when it is small and manageable. The customer will always feel as though you are there to help them.

This is a full-time, salaried, remote position. Employee must be located within the Continental U.S., EATSERN or CENTRAL TIME ZONE preferred, but all are welcome to apply who can support 8:30AM-5:30PM (EST) business hours.

Responsibilities:

• Support the Director of Operations with the execution of Customer Onboarding processes
• Support your Onboarding counterparts in preparing marketing and advertising strategies, plans, and objectives
• Prepare audits by collecting, analyzing, and summarizing data
• Participate in client calls and actively compile data needed to set up all contract deliverables
• Manage and order various marketing components using company proprietary applications
• Track client deliverables across multiple mediums of marketing to ensure timely delivery
• Create and setup backend components
• Obtain and maintain knowledge of brand guidelines

Requirements:

• Bachelor's degree required
• 2-4+ years’ relatable professional work experience in client/customer account services
• Proficiency in Microsoft Office, a must!
• Highly organized and detailed oriented
• Passion for analytical thinking
• Demonstrated ability to write, listen, and articulate in a clear and concise manner
• Eagerness to take ownership of projects
• Ability to establish priorities and objectives
• Ability to be flexible in a fast-paced and ever-changing environment

Compensation
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.