As Helpdesk Support Specialist you must be able to provide user guidance and first-level support by assisting with incident resolution. You must be able to provide solid customer service in a demanding environment and have strong interpersonal and communication skills to effectively communicate with end users. Qualified candidates are able to translate technical jargon and concepts to non-technical users.

This is a full-time, salaried, onsite position located in our Phoenix, AZ office. Candidates must reside within daily commuting distance of our downtown Phoenix location.

Key Responsibilities

• Serve as the first line of support for incoming IT requests via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues.
• Assist users with account setup, password resets, and access to systems or applications.
• Document issues and resolutions in the helpdesk ticketing system to ensure proper tracking and knowledge sharing.
• Escalate complex problems to Level 2/3 support teams when necessary.
• Install, configure, and maintain computer systems, mobile devices, printers, and other IT equipment.
• Provide end-user training and guidance on company systems and applications.
• Maintain compliance with IT security and data protection policies.
• Participate in routine system maintenance, updates, and IT projects as assigned.

Qualifications

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience: 1–3 years of IT support/helpdesk experience preferred.
• Strong knowledge of Windows and/or Mac operating systems, Microsoft Office/365, and common business applications.
• Familiarity with networks, Active Directory, VPN, and remote desktop tools.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills with a customer-service orientation.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

COMPENSATION
This is a full-time position located in our Phoenix, AZ office. Competitive compensation commensurate on experience. Participation in company benefit offerings include, medical, dental, vision, 401(k)/matching, wellness, and more.

NEXT STEPS
If you meet the requirements and are interested in applying for this role, please complete the online application, be sure to include a current resume and contact information. NO PHONE CALLS PLEASE.

ABOUT TEAM VELOCITY
Team Velocity is a SaaS technology provider serving the automotive industry. We provide an omni-channel marketing automation platform and retailing solutions to OEMs and dealerships nationwide.

We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to the final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.