As an Onboarding Product Specialist, you will serve as the technical subject matter expert and primary point of contact during the setup and onboarding of new dealership clients. This role requires a blend of product knowledge, technical aptitude, and customer-facing communication skills. You will configure default payment and incentive parameters, manage and map inventory feeds for advanced pricing strategies, and troubleshoot data and system-related issues to ensure a smooth launch experience. Your work will directly support product adoption, customer satisfaction, and long-term retention.

This is a full-time, onsite, salaried position located in our Phoenix, AZ office. Candidates must reside within daily commuting distance to our Phoenix location.

Roles & Responsibilities:

• Configure and present default payment structures, OEM incentives, and dealership-specific pricing strategies during the onboarding process.
• Manage inventory feed integrations, ensuring accurate mapping of pricing, discounts, and vehicle-level data across platforms.
• Partner with cross-functional teams (product, development, support) to troubleshoot setup issues and escalate technical concerns as needed.
• Lead onboarding sessions with dealerships, providing guidance on platform capabilities and best practices for performance optimization.
• Act as a liaison between client needs and internal development priorities, contributing feedback to continuously improve onboarding workflows and product features.
• Monitor data flow and system performance to identify and resolve discrepancies in pricing, inventory, or customer-facing displays.
• Support product retention by ensuring a seamless onboarding experience that promotes long-term customer engagement.
• Maintain comprehensive documentation of onboarding configurations, client-specific requirements, and recurring technical patterns.

Qualifications:

• BS/BA in a related discipline or an equivalent combination of education and work experience
• 2–3+ years' experience in Automotive Digital Advertising account management, required
• Google Certifications (Ads, Analytics, Video, Mobile, etc.), highly preferred
• Experience working with web-based product platforms, CMS tools, or dealer management systems (DMS), highly preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using Salesforce
• Working knowledge of HTML, CSS, and website analytics tools (e.g., Google Analytics)
• Familiarity with digital marketing strategy, including SEM, SEO, display advertising, Google Ads, and Bing
• Strong understanding of inventory data feeds, automotive pricing structures, and incentive programs
• Excellent troubleshooting and analytical skills, especially related to feed logic, data mapping, and pricing discrepancies
• Strong communication skills, with the ability to explain complex technical concepts in a clear, customer-friendly way
• Detail-oriented, with the ability to manage multiple onboarding projects simultaneously
• In-depth knowledge of dealership operations and workflows
• Proven ability to collaborate with stakeholders at all levels within a dealership
• Strong customer service and relationship management capabilities
• Self-starter with a proactive mindset, able to work independently and within a team
• High energy, resilient, adaptable, and motivated by solving problems and driving results

Compensation
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.

ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.

We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.